QUERY HANDLING PROTOCOL
- When a patient approaches IVH for assistance via any media, immediately our Helpdesk will generate acknowledgement and put them in touch with our Patient Coach.
- Our team of trained inhouse coach will enquire about their disease details, will collect reports and relevant information.
- Our inhouse doctors and coach will use our query handling matrix to give unbiased assistance to patient in taking informed decision, while they are at comfort of their homes.
- Assist in identifying the right hospital based on his/her medical requirements and budget
- Arrange for discussion with the doctor who will be performing the procedure by audio or video conference call
- Arrange for necessary Pre-treatment tests to be done in the home country if possible
- Our inhouse expert will guide to correct hospital and doctor and also arrange on site counselling as per IVH proprietary decision matrix second opinion to plan further course of action.
- The inhouse expert will prepare Patient Information Sheet based on summary of details acquired from above exercise.
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I just wanted to…
I just wanted to personally thank you IVH for all their hard work, for all that they did to make my trip possible to Delhi. I got the best treatment through them and got my surgery successfully done. I am happy with their support throughout in my medical…Rajkumari Devi
Highly satisfied and impressed…
Highly satisfied and impressed with the services provided by IVH, I underwent a surgery for the cyst in my chest by the best surgeon provided through IVH. I am highly thankful to the team and would refer many people to go through IVH for the best solution for…Shiva Jatav