What is India Virtual Hospital (IVH) ?

India Virtual Hospital (IVH) is a specialised Medical Concierge Service addressing the needs of Foreign and Indian Patients looking for medical treatment in Indian Hospitals and Health Care Centres.

An unbiased and neutral platform comprising doctors, healthcare professionals, patient guides on board, IVH helps ease plan procedures, coordinates with the expert medical team to ensure that all hospital and surgical requirements are satisfied, facilitates all consultations, communication, activities, and events, provides support and reassurance to the patient and his family and friends, and also manages all post-surgery recovery needs and services.

What are IVH's Core Services* ?

IVH’s core services (better known as its ‘five pillars’) include IVH Expert, IVH Health Assistance, IVH Concierge, IVH Recovery Assistance and IVH Wallet (Yet to be launched).

How do IVH's 5 Core Services* help me ?

IVH Expert helps you in the decision making process. It is a service that is tech-oriented yet personalised, APP-based but with active human interface. It offers transparent and unbiased suggestions regarding which facility or which doctor offers the effective treatment for the procedure you are looking for. Our team of doctors, medical experts and patient counsellors address your concerns regarding treatment options, procedures and other hospital or surgical requirements.

 

IVH Concierge helps you with organising your travel, making visa arrangements, addressing your travel related queries and concerns, arranging for pick-up from airport and stay in a hotel of your choice. We extend technology assistance so you can experience the APP and enjoy a seamless experience, and also, language assistance so that you don’t face a language barrier while moving around in a new country. We also arrange for trips for you and if you wish to experience holistic recovery we arrange for alternative therapies.

 

IVH Health Assistance service makes sure that you receive the consultation and counselling that gives you a second-opinion and addresses your concerns about the treatment. We also coordinate with medical team and manage all hospital and surgical requirements, like, arranging for appointments, hospitalisation formalities or coordinating for tests and their reports, thereafter. With our self-sufficient APP; that also reminds you about upcoming appointments or test; you can access your EMRs.

 

IVH Wallet provides financial facilitation in the form of easy, on-the-spot loans. We have partnered with banks that grant you loans that can be paid off in the form of EMIs. We also provide a pre-paid FOREX card that you can load with a foreign currency in India, so it is easy to carry around. (Yet to be launched).

 

IVH Recovery Assistance services help you by arranging follow-up consultation with the doctor, assisting with discharge formalities and monitoring all post-surgery recovery needs. Through our tech-centric solution we aim to provide consistent support even after you have been discharged and keep you well-informed about post-op aspects of the treatment.

Does IVH help me in deciding the right treatment for my condition?

Yes, with core focus on counselling, education and providing personalized care, we help you decide the right treatment for your condition by arranging consultation with doctors through phone or email.

We help you arrive at a decision by arranging consultation with doctors through phone or email.

How does IVH help in deciding the right doctor?

Since every person and his or her needs and expectations are unique, we give you options and you choose what is best for you with the guidance of our team of doctors, medical experts and patient counsellors.

Does IVH provide its services free of cost?

Most of the IVH services are not charged, only a small registration fees is to be paid followed by some minor charge for Dr Consultation & Second Opinion.

Once a patient decides to go for a particular treatment advised by IVH  & its experts, then most of the services of Coordination/ Facilitation by IVH are not charged separately.

I have decided the facility to get my treatment done in, what happens next?

Please fill up our registration form. Our IVH team would get in touch with you to make your travel and visa arrangements.

Does IVH help in making visa and travel arrangements?

Yes. We help organise your travel and also address any travel related concerns you may have.

Can IVH arrange for emergency travel for me or for my relative?

Yes. We can arrange for emergency travel.

How can I verify the doctor's credentials before going ahead with planning my travel?

IVH helps put all your fears to rest by proving you with whatever information you need regarding the doctor or the treatment.

How do I contact an IVH person upon reaching India?

We arrange for your pick-up at a designated time from the airport, and also organise your stay at the hotel of your choice. An IVH personnel will meet you at the airport and assist you with anything that you need.

What can IVH App be used for?

The IVH App is self-sufficient in that, it can be used to schedule and check your next appointments, store your EMRs and also contact our team in case of an emergency. It also provides a reminder to take your medications on time. (Yet to be launched)

I am not carrying local currency, what do I do?

Not to worry, we can provide you with a FOREX card that is easy to carry around. (Yet to be launched)

Can I bring a relative along? Will IVH assist in making his/her travel and visa arrangements too?

Yes, you can bring a relative along on a medical visa. This depends on the visa rules as applicable.

How does IVH help in coordinating with medical team when I reach India?

IVH team organises appointments, consultations and tests for you when you reach India.

Does IVH assist in admitting into the hospital?

Yes, IVH team assists with hospitalisation formalities.

I am not aware of the local language? What do I do?

We provide language assistance and there will be an IVH person who moves around with you to assist you at all times.

I don't have the entire amount required for the procedure at hand. What do I do?

We provide financial facilitation in terms of on-the-spot loans. (Yet to be launched)

How long am I supposed to stay in the hospital?

This depends on the treatment you are going for and varies on a case to case basis. Our doctors can best advice on this.

I underwent the procedure and I would like to explore the city. Would IVH arrange a tour?

Yes. We also provide travel and tourism facilities to you so that you can explore the place while recuperating.

Are spa treatments complimentary to the IVH services?

No. Spa services are not complimentary, though we can arrange for attractive and affordable packages for you.

I am travelling back home after treatment. Does IVH arrange for follow-up consultations as well?

Yes. We take care of discharge formalities and follow-up consultation with your doctor.

Can I seek advice from IVH's experts even after I reach my home country, post treatment?

Yes. We monitor your post-surgery requirements and offer recovery assistance through our APP (Yet to be launched), mail and phone.

How would the IVH APP help me after I have come back home post treatment?

The APP gives reminders so you can take your medications on time. (Yet to be launched)

Does IVH help me in deciding the right treatment for my condition?

Yes, with core focus on counselling, education and providing personalized care, we help you decide the right treatment for your condition by arranging consultation with doctors through phone or email.

We help you arrive at a decision by arranging consultation with doctors through phone or email.

How does IVH help in deciding the right doctor?

Since every person and his or her needs and expectations are unique, we give you options and you choose what is best for you with the guidance of our team of doctors, medical experts and patient counsellors.

Does IVH provide its services free of cost?

Most of the IVH services are not charged, only a small registration fees is to be paid followed by some minor charge for Dr Consultation & Second Opinion. Once a patient decides to go for a particular treatment advised by IVH  & its experts, then most of the services of Coordination/ Facilitation by IVH are not charged separately.

I have decided the facility to get my treatment done in, what happens next?

Please fill up our registration form. Our IVH team would get in touch with you to make your travel and visa arrangements.

Does IVH help in making visa and travel arrangements?

Yes. We help organise your travel and also address any travel related concerns you may have.

Can IVH arrange for emergency travel for me or for my relative?

Yes. We can arrange for emergency travel.

How can I verify the doctor's credentials before going ahead with planning my travel?

IVH helps put all your fears to rest by proving you with whatever information you need regarding the doctor or the treatment.

How do I contact an IVH person upon reaching India?

We arrange for your pick-up at a designated time from the airport, and also organise your stay at the hotel of your choice. An IVH personnel will meet you at the airport and assist you with anything that you need.

What can IVH App be used for?

The IVH App is self-sufficient in that, it can be used to schedule and check your next appointments, store your EMRs and also contact our team in case of an emergency. It also provides a reminder to take your medications on time. (Yet to be launched)

I am not carrying local currency, what do I do?

Not to worry, we can provide you with a FOREX card that is easy to carry around. (Yet to be launched)

Can I bring a relative along? Will IVH assist in making his/her travel and visa arrangements too?

Yes, you can bring a relative along on a medical visa. This depends on the visa rules as applicable.

How does IVH help in coordinating with medical team when I reach India?

IVH team organises appointments, consultations and tests for you when you reach India.

Does IVH assist in admitting into the hospital?

Yes, IVH team assists with hospitalisation formalities.

I am not aware of the local language? What do I do?

We provide language assistance and there will be an IVH person who moves around with you to assist you at all times.

I don't have the entire amount required for the procedure at hand. What do I do?

We provide financial facilitation in terms of on-the-spot loans. (Yet to be launched).

How long am I supposed to stay in the hospital?

This depends on the treatment you are going for and varies on a case to case basis. Our doctors can best advice on this.

I underwent the procedure and I would like to explore the city. Would IVH arrange a tour?

Yes. We also provide travel and tourism facilities to you so that you can explore the place while recuperating.

Are spa treatments complimentary to the IVH services?

No. Spa services are not complimentary, though we can arrange for attractive and affordable packages for you.

I am travelling back home after treatment. Does IVH arrange for follow-up consultations as well?

Yes. We take care of discharge formalities and follow-up consultation with your doctor.

Can I seek advice from IVH's experts even after I reach my home country, post treatment?

Yes. We monitor your post-surgery requirements and offer recovery assistance through our APP (Yet to be launched), mail and phone.

How would the IVH APP help me after I have come back home post treatment?

The APP gives reminders so you can take your medications on time. (Yet to be launched)